Frequent Questions

Question:What are Online Payments?

Online payments, developed by WPPP, allows personal customers of any UK bank or building society who hold a debit or credit card to make payments online, 24 hours a day.

Question:Do I need to register?

No, there is no registration.

Question:Who can I pay?

All money is paid directly to WPPP.

Question:What about security?

WPPP utilises advanced levels of data encryption technology to ensure that your sensitive banking details are transmitted in a secure and confidential way.

Question:How long does it take for my payment to be received by the council?

Payment requests made are subject to authorisation and clearance timescales like other payment methods. Although a payment is posted to your council account the day after the transaction has been made, it will take 4 working days for your payment to be fully cleared.

If you have any queries regarding the status of a submitted payment request, please contact us by telephoning 01824 706304 or 01824 706308.

Question:How Do We Protect Your Information?

Our online payments transactions take place through secure networks using Secure Sockets Layer (SSL). This technology encrypts all the information involved in a transaction, for example your credit card details, so that it is unrecognisable and safe.

Question:PCI Compliance

Capita Software Services' online payment management solutions are independently and rigorously security assessed, and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor. Further information about this payment card security standard can be found here Standards

Click here to view our Civil Parking Enforcement Procedures Document