Question:What are Online Payments?
Online payments, developed by WPPP, allows personal customers of any UK bank or building society who hold a debit or credit card to make payments online, 24 hours a day.
Question:Do I need to register?
No, there is no registration.
Question:Who can I pay?
All money is paid directly to WPPP.
Question:What about security?
WPPP utilises advanced levels of data encryption technology to ensure that your sensitive banking details are transmitted in a secure and confidential way.
Question:How long does it take for my payment to be received by the council?
Payment requests made are subject to authorisation and clearance timescales like other payment methods. Although a payment is posted to your council account the day after the transaction has been made, it will take 4 working days for your payment to be fully cleared.
If you have any queries regarding the status of a submitted payment request, please contact us by telephoning 01824 706304 or 01824 706308.
Question:How Do We Protect Your Information?
Our online payments transactions take place through secure networks using Secure Sockets Layer (SSL). This technology encrypts all the information involved in a transaction, for example your credit card details, so that it is unrecognisable and safe.
Capita Software Services' online payment management solutions are independently and rigorously security assessed, and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor. Further information about this payment card security standard can be found here Standards
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